Privacy Policy
Last updated: January 1, 2026
Information We Collect
CareGrid collects information you provide directly when you submit our contact form, request a pilot partnership, or communicate with our team via email or phone. This may include your name, work email address, job title, facility name, and any details you choose to share about your operational needs.
We also collect limited technical data through standard web analytics tools, such as pages visited, time on site, and referring URLs — none of which is linked to personally identifiable information without your consent.
How We Use Information
Information you submit is used solely to respond to your inquiry, evaluate fit for a pilot partnership, and keep you informed about CareGrid developments relevant to your facility. We do not use your information for advertising, automated profiling, or any purpose beyond the context in which it was shared.
Internal access to submitted information is limited to the CareGrid team members directly involved in your engagement. We do not sell, rent, or trade your personal information to any third party.
Data Sharing and Disclosure
CareGrid does not sell or share personal information with third parties for their own marketing purposes. We may share data with trusted service providers who assist us in operating our website and communications infrastructure — for example, cloud hosting and email delivery providers — but only under strict confidentiality agreements and solely to the extent necessary to provide those services.
We may disclose information if required to do so by law or in response to valid legal processes, but we will notify you of such requests to the extent permitted by law.
Data Security
CareGrid implements industry-standard security measures to protect information submitted through our website and shared during pilot engagements. Our infrastructure is hosted on HIPAA-eligible cloud platforms with encryption at rest and in transit, access controls, and regular security reviews.
While we take all reasonable precautions, no method of transmission over the internet is completely secure. We encourage you to contact us directly for sensitive communications rather than submitting protected health information through our website contact form.
Data Retention
We retain contact and inquiry information for as long as necessary to respond to your request and maintain an appropriate business record. Information shared during a pilot engagement is governed by the separate data processing agreement in place for that engagement, which specifies retention periods and deletion procedures.
You may request deletion of your contact information at any time by writing to us at the address below, and we will action that request within 30 days.
Your Rights
You have the right to access, correct, or request deletion of personal information we hold about you. You also have the right to object to certain uses of your information or request that we restrict its processing. To exercise any of these rights, please contact us directly using the details in the section below.
We are committed to responding to all rights requests promptly and without undue delay, and in any event within 30 days of receipt.
Cookies and Tracking
Our website may use essential cookies to ensure basic functionality and performance. We do not use third-party advertising cookies or behavioural tracking cookies. Any analytics data we collect is aggregated and anonymised and is used only to understand how visitors interact with our site in order to improve it.
You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of certain features on this website.
Contact for Privacy Inquiries
If you have questions or concerns about this privacy policy, or wish to exercise any of your rights regarding your personal information, please contact the CareGrid team directly. We take all privacy inquiries seriously and will respond as quickly as possible.
Address: 1 Frank Aneke Close, off Meniru, Awkunanaw, Enugu
Phone: 09066464599